Refund Policy

Last updated: [24-10-2023]

Thank you for shopping at BookBerry.pk.

If you are not entirely satisfied with your purchase, we’re here to help.

Refund Conditions

We offer refunds under the following conditions:

1. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 working days of receiving the product. We will arrange for a replacement or a refund.

2. Incorrect Orders:

In the event that we send you the wrong item, please inform us within 7 working days of receiving your order. We will promptly send the correct item or issue a refund.

3. Non-Delivery:

If your order does not arrive within the estimated delivery time, please let us know. We will investigate the matter and, if necessary, process a refund.

Refund Exclusions

We are unable to offer refunds under the following circumstances:

1. Change of Mind:

We do not provide refunds for change of mind, buyer’s remorse, or if you no longer want the item. Please consider your purchase carefully.

2. E-Books and Digital Products:

E-books and digital products are non-refundable once downloaded or accessed.

Refund Process

To request a refund, please contact our customer support team at cs@bookberry.pk with your order details, including the order number and a description of the issue.

Once your request is received and approved, we will initiate the refund process. The time it takes for the refund to reach your account may vary based on your payment method and financial institution.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at cs@bookberry.pk.